Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By creating an account or using GraceCapeHotel services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Account Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for:

  • Safeguarding your password and account information
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Maintaining the security of your account credentials

3. Booking and Reservations

All bookings are subject to availability and confirmation. By making a reservation, you agree to:

  • Provide accurate guest information
  • Comply with our cancellation policies
  • Pay all charges associated with your stay
  • Follow hotel policies and procedures during your stay

4. Cancellation Policy

Cancellation policies vary by rate plan and season. Standard cancellations must be made at least 24 hours before your scheduled arrival time to avoid charges. Special rates may have more restrictive cancellation policies.

5. Guest Conduct

Guests are expected to conduct themselves in a respectful manner. We reserve the right to refuse service or terminate a guest's stay for:

  • Disruptive or inappropriate behavior
  • Damage to hotel property
  • Violation of local laws or hotel policies
  • Smoking in non-smoking areas

6. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

7. Limitation of Liability

GraceCapeHotel's liability is limited to the amount paid for your reservation. We are not responsible for indirect, incidental, or consequential damages arising from your stay or use of our services.

8. Modification of Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and become effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

9. Contact Information

If you have questions about these Terms of Service, please contact us at:

GraceCapeHotel

Tarrazo House, Kumasi

Phone: 054 803 3577

Email: info@gracecapehotel.com