Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a reservation, or contact our customer service. This includes:

  • Personal information (name, email address, phone number)
  • Payment information (credit card details, billing address)
  • Reservation preferences and special requests
  • Communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your reservations
  • Provide customer service and support
  • Send confirmation emails and important updates
  • Improve our services and website functionality
  • Send promotional offers (only if you opt-in)
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With service providers who assist us in operating our website and conducting business
  • When we believe disclosure is necessary to protect our rights or comply with legal obligations
  • In connection with a merger, acquisition, or sale of business assets
  • With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookie Policy

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality and user experience

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your account and personal data
  • Opt-out of promotional communications
  • Request a copy of the personal information we hold about you
  • Object to certain processing of your personal information

7. Email Communications

We will send you transactional emails related to your reservations and account. If you opt-in to our newsletter, you will receive promotional offers and updates. You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any email or by contacting us directly.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Officer

GraceCapeHotel

Tarrazo House, Kumasi

Phone: 054 803 3577

Email: privacy@gracecapehotel.com